FAQ

Our Hosiery 

All Sneaky Fox products are mainly manufactured in Italy.
All our styles are one-size – fits from XS-XL. 

 

Ordre & Payment 

Payment Options

There are several payment options available on our site. We accept Visa, MasterCard, American Express, as well as various local debit cards and invoicing options. The total amount (price of order + shipping cost) will be withdrawn from your account when the order is completed, approved and shipped.

Security

All transactions are handled by NETS payment service. Your credit card number is sent by an encrypted connection to your bank.

Your Order

Your order will be processed within one working day after it has been placed. After order placement you will receive a confirmation e-mail including pricing and purchase details. Separate charges for shipping and handling will be shown on the invoice.

Return & Exchange Policy

You have the right to exchange or return socks (for a full refund) within 14 days of receiving them. The socks must be unused with labels and packaging intact. 
When you return or exchange socks, you must cover the shipping charges. As soon as we receive them, we will exchange your socks or give you a full refund, depending on your wish.

However, you will not be reimbursed for the original shipping charges. We do not take responsibility for any socks lost during the return shipping. You must send your returns to Sneaky Fox v/MP Denmark - Bytoften 68 - DK-7400 Herning and state your order number, which socks you wish to return and the reason for the return (it helps us to make our socks even better).

Then we will contact you with the proper instructions.
If you do not contact us before returning the socks, you take the risk of not receiving your refund or exchange. 

 

Complaints

Only hosiery with production defects are accepted. Should there be any doubt regarding this the goods may be sent back, and our QC will check it. Claims on goods purchased more than 6 months ago are not accepted.  
Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to rectify our mistake. You will be provided with new socks or a refund, depending on your wish.

 

About the webpage
The Colors of the Socks

We photograph all our socks with the intention of getting a picture as representative to the original socks as possible. Sometimes computer screens and screen settings vary, so we cannot guarantee that the socks on your screen will look 100% identical to the socks in your hand. However, the difference is usually barely noticeable, and the socks still look great.  

 

Supported Web Browsers

Our site works with most web browsers. Should you encounter any problems, we recommend that you try the latest version of Mozilla Firefox or Google Chrome.
 


Privacy Policy

At sneakyfox.dk we prioritize data security and confidentiality high. This privacy policy establishes clear guidelines for sneakyfox.dk's way of processing your personal information. The following describes how we use the personal information that you leave and/or provide when you visit sneakyfox.dk, as well as when using the various services on our website

 

Data Manager and contact information

mp Denmark A/S

Bytoften 68

7400 Herning

 

CVR: 59314017

Tlf. +45 97267700

info@sneakyfox.dk

 

Collection of personal data

You will always be informed when collecting personal information about you. For example, the personal information we collect may include your name, your email address, your phone number, and similar identification information, as well as information about your navigation on the site.

 

Use of personal data

Personal data is collected and used for the following purposes:

  • Subscribe to newsletter
  • Administration of user account / profile
  • Submission of other marketing material, including invitations to events
  • Collection and evaluation of user reviews
  • Statistics
  • Other marketing initiativers

 

We draw attention to the use of your personal information for the submission of marketing material will only take place if you have previously given your explicit consent, unless the law allows us to contact you or your business without your prior consent.

mp Denmark provides statistics on which areas of the site our users visit, and which products are the users' favorites. These data do not contain personal information. With the help of the collected data, knowledge of users' use of the website is gained. This information is used to improve the site. However, we use data on all our users' navigation to understand how our users as an entire group use www.sneakyfox.dk and try to make the web page better. We cannot see where you come from or browse the Internet when you leave our site. In addition, we collect information about what products our users, as an entire group prefer. This information is also used to improve the site. We do not sell or otherwise disclose information about our users' use and navigation on our website. And we do not sell or disclose your information to third parties.

 

Transfer to data processor

Your personal information will be left to mp Denmark's partners, who provide services on behalf of mp Denmark, for example, in connection with the sending out newsletters. These partners only treat personal data on behalf of mp Denmark and in accordance with the instructions of mp Denmark.

 

Deletion of personal information

We will delete your personal information when we no longer need to process them for the fulfillment of one or more of the purposes. However, the information may be processed and stored in anonymous form.

Cookie policy

How we use cookies on sneakyfox.dk.

At mp Denmark we use cookies on sneakyfox.dk to optimize the website and its functionality. Our cookies help us to give you as good an experience as possible when you visit our website. Below you can read more about which cookies sneakyfox.dk uses and for what purpose they are used and how they are deleted in your browser.

 

Technically necessary cookies

sneakyfox.dk is administered by mp Denmark. We use cookies to recognize you when you visit our website. In addition, we use cookie script to see if you have been informed about the website's use of cookies. This means that you avoid having to approve our use of cookies every time you visit our website.

 

Marketing and Optimization Cookies

We use these cookies for optimal operation of our website, thus giving you the best service when you visit sneakyfox.dk. This applies, for example, to Google Analytics, which we use to analyze how you use our website. The collected information is sent and stored on Google servers

What are cookies?

Cookies are small pieces of data that are stored on your computer when you browse the web. Cookies are for example used to register your behavior on a specific website and to remember you the next time you visit the same website. The information cookies register, are most commonly used for statistics or to enhance your experience of the website.

A cookie cannot contain a virus, so it is not dangerous for your computer.

Can I delete cookies?

You can delete any cookies you have on your computer at any time. You can find instructions on how to delete cookies below:

Security

We make continuous safeguards to ensure that our internal procedures comply with our high security policy standards. We therefore strive to protect the quality and integrity of your personal information as best as possible.

 

Withdrawal of consent

You may revoke any consents you may have given at any time. We will then delete your information unless we can continue processing on another basis. If you wish to revoke your consent, you can use login at sneakyfox.dk and delete your information.

Links to other websites, etc.

Our website may contain links to other websites or to integrated websites. We are not responsible for the content of other companies' websites or their practices in collecting personal information. When you visit other websites, you are encouraged to read the proprietor's privacy policy and other relevant policies.

 

Appeals

If you wish to appeal to the processing of your personal information, please contact us by e-mail, telephone or letter as stated in our contact details. 

Further Questions

If you have questions concerning your delivery, please contact us by sending an e-mail to info@sneakyfox.dk